FAQ

WHAT ARE FINAL SALE ITEMS?

Final sale items are heavily reduced products, that have been discounted by 40% or more. These items are not eligible for returns or exchanges, unless there is a fault with the item as described by Australian Consumer Law.
Please choose carefully as we don't offer returns or exchanges on final sale items for change of mind, incorrect size collection, or deciding you didn't like the purchase or had no use for it.

 

DO YOU REFUND?

At Orange Sherbet eBoutique we want you to be happy with your purchase and we have ensured our Return Policy complies with the Fair Trading Standards. However, please choose carefully as we do not offer refunds or cancel orders if you change your mind or make a wrong selection. We will provide a full online credit. Please CLICK HERE for full return policy.

 

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

If you have made a mistake on your order, please contact us immediately and we will try our best to fix up the issue before your order is shipped. Our couriers collect parcels throughout the day, so we cannot guarantee that any amendments will be actioned prior to shipping.

 

WHAT ARE MY PAYMENT OPTIONS?

Orange Sherbet Boutique offer VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, ZIPPAY, LAYBUY, KLARNA & AFTERPAY.

 

HOW LONG DOES DELIVERY TAKE?

You will receive a shipping confirmation email as the order is processed through our warehouse, this email will have a link to track your item with AusPost. If you haven’t received a confirmation email within 24hours of purchasing your order, please email info@orangesherbet.com.au, with your order number and contact details. Kindly note, on weekends, public holidays and during sale periods there will be a delay in response and dispatch times. Please CLICK HERE for all information for time frames.

 

HOW MUCH IS SHIPPING?

FREE Express Shipping on orders over $200 AUD Australia wide! Alternatively $15 AUD.

FREE Shipping to New Zealand on orders over $200 AUD! Alternatively $20 AUD.

Please CLICK HERE for our full shipping policy.

 

I’M TRYING TO LOCATE MY ORDER, HOW DO I TRACK THE DELIVERY?

All Orders placed before 1pm AEST on weekdays are shipped that day*. You will receive a shipping confirmation email as the order is processed through our warehouse, this email will have a link to track your order VIA AusPost. Sometimes this email can bounce into you junk folder, have a quick check there. If you still have not receive a confirmation email within 24hours of purchasing your order, please email info@orangesherbet.com.au, with your order number and contact details.

*Some delays with shipping may occur during sale periods.

Kindly note, on weekends and public holidays there will be a delay in response time.

 

HOW DO I RETURN AN ITEM?

Please CLICK HERE for our returns policy page.

 

HAVE YOU RECEIVED MY RETURN?

Please allow up to 5 business days for processing once your return has been received by our team. If you have sent your parcel back & have not yet received a credit please follow these steps;

  • If your tracking says that it has arrived, please allow 5 business days for your credit to be processed. Your credit will be emailed to the nominated email address at the time you placed the order.
  • Check your junk/spam folder for the credit note in case it has bounced there.

If you still can’t find it and it’s been 5 business days since your parcel arrived, please email us at returns@orangesherbet.com.au and a customer service representative will look into it for you.

 

CAN I USE A CREDIT & DISCOUNT CODE AT THE SAME TIME?

Of course! The system is unable to register two code in one transaction however simply reply to your credit email & the team are more than happy to assist.

 

CAN WE HOLD AN ITEM?

Due to the nature of an online store, our stock is continuously selling & we are unable to hold or place stock aside for orders and exchanges.

 

WHERE IS THE BOUTIQUE LOCATED?

We have 3 stores located in QLD – 

Redcliffe Boutique - 113 Redcliffe Parade, REDCLIFFE, 4020

Kawana Shopping World - Shop 513 119 Point Cartwright Drive, BUDDINA QLD 4575

Wynnum - 111 Bay Terrace, WYNNUM QLD, 4178 (OPENING MID MAY)

For everything else.. you’re currently in!

 

I’VE SELECTED ‘PICK UP’ IN STORE, WHEN WILL MY PARCEL BE AVAILABLE?

Please allow up to 48 hours for pick up. A notification email will be sent once the order is available in store. Orders placed after 1pm on Friday, will be ready next business day. If after 7 days your order has not been collected, the store will endeavour to contact you, but if we are unable to reach you we reserve the right to cancel your order and process a credit only.

If you have any further queries, please call 07 3283 5969 or email info@orangesherbet.com.au

 

WILL YOU BE RESTOCKING A PARTICULAR SIZE/PRODUCT?

To keep our styles current, we generally don’t reorder sizes/styles that have sold out. However, if you notice a NOTIFY ME button within the product this means we have a restock coming! Simply add in your details and the team will notify you upon its return!  

GARMENT CARE / WEAR & TEAR

If you are unsure of a garments care label, always ‘cold hand wash’ to avoid any damage to the garment’s delicate fabric.  If your garment is damaged because it was washed incorrectly, we are unable to accept this back as a faulty return.

If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a faulty return. Please inspect your item when you receive it to make sure it is in perfect condition. 

 

I HAVE RECEIVED A FAULTY ITEM

Our aim is to provide our customers with products of the highest standard & quality. If you received an item with a manufacturing fault, our team will strive to help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at returns@orangesherbet.com.au

 

THE COLOUR OF THE CLOTHING I ORDERED IS DIFFERENT TO THE COLOUR ON THE WEBSITE?

Please note that while all care is taken to accurately display & describe our items, colours may vary slightly from those that are displayed on your monitor.

 

I NEED HELP WITH THE SIZING OF A PRODUCT. WHERE DO I FIND THIS INFORMATION?

You can now find sizing information on the individual garment in the description. Also when we find an item runs large or small, we will make note of this in the product description to help determine the best size and fit for you. If you want to know more, feel free to drop a message on our socials or email us at info@orangesherbet.com.au.

If you are looking for further measurements or help with sizing, please email info@orangesherbet.com.au & one of our groovy ladies from customer service will be more than happy to help.

 

MORE QUESTIONS?

The Orange Sherbet team is always striving to offer the best experience while shopping with us. We are here to provide you with assistance in every aspect of your shopping experience. Feel free to shoot us an email at info@orangesherbet.com.au.

FAQ - Sherbie Rewards!
HOW DO I EARN POINTS?
You can earn 1 point for every $1 you spend at Orange Sherbet*.
HOW DO I REDEEM MY POINTS?
Once you are logged into your account, you can redeem your points both in store and online at checkout!
HOW DO I KNOW HOW MANY POINTS I HAVE?
Simply log into your account to find out!
WHEN WILL MY POINTS BE ADDED TO MY ACCOUNT?
Points will be added to your account once your order has been shipped from our warehouse or completed in store.
HOW LONG DO I HAVE TO REDEEM MY POINTS?
Once you enter a new tier, you will remain in that tier for 12 months. If after this time you don’t earn enough points to retain your tier, you will be lowered to the tier that matches your points earned within the last 12 months. For example; if you crossed the tier entry threshold on January 1st, 2023, you will retain that tier until January 1st, 2024, but will be lowered if you have not earned any more points within the 12 months.
 I ALREADY HAVE AN ACCOUNT, DO I NEED TO CREATE ANOTHER ONE?
If you are unsure if you have an account yet, please email info@orangesherbet.com.au. We recommend that you continue to use just one account when shopping with us as points can not be transferred.
CAN I REDEEM FOR CASH OR GIFTCARD?
Points have no cash value, so cannot be refunded for cash and are not redeemable for gift cards.
WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?
If you make a return, your points will be voided and can not be reallocated. 
CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?
Reward members are unable to change the email address associated with a Orange Sherbet rewards account. We can, however, assist with a once off point transfer between multiple email accounts. Please reach out to us at info@orangesherbet.com.au for assistance.