DO YOU REFUND?
At Orange Sherbet eBoutique we want you to be happy with your purchase and we have ensured our Return Policy complies with the Fair Trading Standards. However, please choose carefully as we do not offer refunds or cancel orders if you change your mind or make a wrong selection. We will provide a full online credit. Please CLICK HERE for full return policy.
CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
If you have made a mistake on your order, please contact us immediately and we will try our best to fix up the issue before your order is shipped. Our couriers collect parcels throughout the day, so we cannot guarantee that any amendments will be actioned prior to shipping.
WHAT ARE MY PAYMENT OPTIONS?
Orange Sherbet Boutique offer VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, ZIPPAY, LAYBUY, KLARNA & AFTERPAY.
HOW LONG DOES DELIVERY TAKE?
You will receive a shipping confirmation email as the order is processed through our warehouse, this email will have a link to track your item with AusPost. If you haven’t received a confirmation email within 24hours of purchasing your order, please email firstname.lastname@example.org, with your order number and contact details. Kindly note, on weekends, public holidays and during sale periods there will be a delay in response and dispatch times. Please CLICK HERE for all information for time frames.
HOW MUCH IS SHIPPING?
FREE Express Shipping on orders over $150 AUD Australia wide! Alternatively $10 AUD.
FREE Shipping to New Zealand on orders over $150 AUD! Alternatively $15 AUD.
Please CLICK HERE for our full shipping policy.
I’M TRYING TO LOCATE MY ORDER, HOW DO I TRACK THE DELIVERY?
All Orders placed before 1pm AEST on weekdays are shipped that day*. You will receive a shipping confirmation email as the order is processed through our warehouse, this email will have a link to track your order VIA AusPost. Sometimes this email can bounce into you junk folder, have a quick check there. If you still have not receive a confirmation email within 24hours of purchasing your order, please email email@example.com, with your order number and contact details.
*Some delays with shipping may occur during sale periods.
Kindly note, on weekends and public holidays there will be a delay in response time.
HOW DO I RETURN AN ITEM?
Please CLICK HERE for our returns policy page.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 5 business days for processing once your return has been received by our team. If you have sent your parcel back & have not yet received a credit please follow these steps;
- If your tracking says that it has arrived, please allow 5 business days for your credit to be processed. Your credit will be emailed to the nominated email address at the time you placed the order.
- Check your junk/spam folder for the credit note in case it has bounced there.
If you still can’t find it and it’s been 5 business days since your parcel arrived, please email us at firstname.lastname@example.org and a customer service representative will look into it for you.
CAN I USE A CREDIT & DISCOUNT CODE AT THE SAME TIME?
Of course! The system is unable to register two code in one transaction however simply reply to your credit email & the team are more than happy to assist.
CAN WE HOLD AN ITEM?
Due to the nature of an online store, our stock is continuously selling & we are unable to hold or place stock aside for orders and exchanges.
WHERE IS THE BOUTIQUE LOCATED?
We have 2 stores located in QLD –
Redcliffe Boutique - 113 Redcliffe Parade, REDCLIFFE, 4020
Westfield Carindale - Shop 2042, 1151 Creek Road, CARINDALE QLD 4152
For everything else.. you’re currently in!
I’VE SELECTED ‘PICK UP’ IN STORE, WHEN WILL MY PARCEL BE AVAILABLE?
Please allow up to 48 hours for pick up. A notification email will be sent once the order is available in store. Orders placed after 1pm on Friday, will be ready next business day. If after 7 days your order has not been collected, the store will endeavour to contact you, but if we are unable to reach you we reserve the right to cancel your order and process a credit only.
If you have any further queries, please call 07 3283 5969 or email email@example.com
WILL YOU BE RESTOCKING A PARTICULAR SIZE/PRODUCT?
To keep our styles current, we generally don’t reorder sizes/styles that have sold out. However, if you notice a NOTIFY ME button within the product this means we have a restock coming! Simply add in your details and the team will notify you upon its return!
GARMENT CARE / WEAR & TEAR
If you are unsure of a garments care label, always ‘cold hand wash’ to avoid any damage to the garment’s delicate fabric. If your garment is damaged because it was washed incorrectly, we are unable to accept this back as a faulty return.
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a faulty return. Please inspect your item when you receive it to make sure it is in perfect condition.
I HAVE RECEIVED A FAULTY ITEM
Our aim is to provide our customers with products of the highest standard & quality. If you received an item with a manufacturing fault, our team will strive to help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at firstname.lastname@example.org
THE COLOUR OF THE CLOTHING I ORDERED IS DIFFERENT TO THE COLOUR ON THE WEBSITE?
Please note that while all care is taken to accurately display & describe our items, colours may vary slightly from those that are displayed on your monitor.
I NEED HELP WITH THE SIZING OF A PRODUCT. WHERE DO I FIND THIS INFORMATION?
You can now find sizing information on the individual garment in the description. Also when we find an item runs large or small, we will make note of this in the product description to help determine the best size and fit for you. If you want to know more, feel free to drop a message on our socials or email us at email@example.com.
If you are looking for further measurements or help with sizing, please email firstname.lastname@example.org & one of our groovy ladies from customer service will be more than happy to help.
The Orange Sherbet team is always striving to offer the best experience while shopping with us. We are here to provide you with assistance in every aspect of your shopping experience. Feel free to shoot us an email at email@example.com.