Terms and Conditions

*T&CS 20TH BIRTHDAY SALE: THIS OFFER IS AVAILABLE AT ORANGE SHERBET ONLINE & INSTORE FROM 2:00AM AEST THURSDAY 15 OCTOBER 2026 UNTIL 11:59PM AEST SUNDAY 25 OCTOBER 2026. A DISCOUNT OF 20% APPLIES STOREWIDE AND SITEWIDE, WITH THE DISCOUNT APPLIED AUTOMATICALLY AT CHECKOUT. OFFER EXCLUDES GIFT VOUCHERS AND FRANK GREEN PRODUCTS. NOT VALID IN CONJUNCTION WITH ANY OTHER OFFER, INCLUDING BUT NOT LIMITED TO PROMO CODES OR SUBSCRIPTION DISCOUNTS. NOT VALID ON PRIOR PURCHASES. NO RAIN CHECKS. OFFER IS SUBJECT TO AVAILABILITY AND WHILE STOCKS LAST. WE RESERVE THE RIGHT TO MODIFY OR WITHDRAW THIS OFFER AT ANY TIME. NO CASH ALTERNATIVE. THIS OFFER IS SUBJECT TO OUR GENERAL TERMS & CONDITIONS, RETURNS, DELIVERY & PRIVACY POLICY AVAILABLE AT ORANGESHERBET.COM.AU.

**T&CS CHANCE TO WIN $2,000 ORANGE SHERBET VOUCHER: PROMOTED BY ARCHIE & HENRY CO PTY LTD TRADING AS ORANGE SHERBET (ABN 15 655 290 681). PURCHASE REQUIRED. THIS PROMOTION IS A GAME OF CHANCE. OPEN TO AUSTRALIAN AND NEW ZEALAND RESIDENTS AGED 18 YEARS OR OVER. EMPLOYEES, DIRECTORS AND CONTRACTORS OF ORANGE SHERBET, AND THEIR IMMEDIATE FAMILY MEMBERS, ARE NOT ELIGIBLE TO ENTER. PROMOTION RUNS FROM 12:00AM AEST THURSDAY 15 OCTOBER 2026 UNTIL 11:59PM AEST SUNDAY 25 OCTOBER 2026. TO ENTER, PURCHASE PRODUCTS ONLINE AT ORANGESHERBET.COM.AU OR IN ANY ORANGE SHERBET STORE DURING THE PROMOTION PERIOD. NO SEPARATE ENTRY FORM IS REQUIRED. IN-STORE CUSTOMERS MUST PROVIDE THEIR NAME AND EMAIL ADDRESS AT THE REGISTER TO HAVE THEIR ENTRIES RECORDED. ENTRANTS RECEIVE ONE ENTRY FOR EVERY $1 SPENT ON ELIGIBLE PRODUCTS AFTER DISCOUNTS, ROUNDED DOWN TO THE NEAREST WHOLE DOLLAR PER ORDER. SHIPPING FEES AND GIFT CARD PURCHASES ARE EXCLUDED. ENTRIES ARE CALCULATED IN AUSTRALIAN DOLLARS, INCLUDING FOR NEW ZEALAND CUSTOMERS. THERE IS NO LIMIT TO THE NUMBER OF ENTRIES. ENTRIES WILL BE RETAINED IF AN ORDER IS SUBSEQUENTLY RETURNED OR REFUNDED. PURCHASES MADE DURING THE PROMOTION PERIOD USING STORE CREDIT OR A REFUND FROM A PREVIOUS RETURN DO NOT EARN ENTRIES. ONE WINNER WILL BE RANDOMLY DRAWN ON TUESDAY 27 OCTOBER 2026 AT 12:00PM AEST AT 2/21 TORRES CRES, NORTH LAKES QLD 4509. THE PRIZE IS ONE ORANGE SHERBET VOUCHER VALUED AT $2,000 AUD, VALID ONLINE AND IN STORE UNTIL 31 DECEMBER 2027. THE VOUCHER IS NON-TRANSFERABLE, CANNOT BE SPLIT OR EXCHANGED FOR CASH, AND ANY UNUSED BALANCE WILL NOT BE REFUNDED. THE WINNER WILL BE CONTACTED WITHIN TWO BUSINESS DAYS USING THE CONTACT DETAILS PROVIDED AT THE TIME OF PURCHASE AND MUST RESPOND WITHIN 14 DAYS OF NOTIFICATION. IF THE WINNER DOES NOT RESPOND WITHIN THIS PERIOD, ORANGE SHERBET RESERVES THE RIGHT TO CONDUCT A REDRAW. PROOF OF IDENTITY, AGE AND ELIGIBILITY MAY BE REQUIRED. THE PROMOTER'S DECISION IS FINAL. PERSONAL INFORMATION WILL BE USED TO ADMINISTER THE PROMOTION AND CONTACT THE WINNER IN ACCORDANCE WITH OUR PRIVACY POLICY. THE WINNER'S NAME WILL ONLY BE PUBLISHED WITH THEIR CONSENT. ORANGE SHERBET RESERVES THE RIGHT TO VARY, SUSPEND OR CANCEL THE PROMOTION IF CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL AFFECT ITS PROPER CONDUCT. NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES, RESTRICTS OR MODIFIES ANY RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED OR MODIFIED. THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF QUEENSLAND, AUSTRALIA. THIS PROMOTION IS IN NO WAY SPONSORED, ENDORSED OR ADMINISTERED BY, OR ASSOCIATED WITH, META (FACEBOOK OR INSTAGRAM) OR TIKTOK.


TERMS & CONDITIONS OF FINAL SALE – 20% OFF FLASH SALE: AVAILABLE FROM THURSDAY 24 SEPTEMBER 2026 UNTIL 11:59PM AEST FRIDAY 26 SEPTEMBER 2026. OFFER IS AVAILABLE ONLINE ONLY. RECEIVE AN ADDITIONAL 20% OFF ALL ALREADY REDUCED STYLES. CUSTOMERS MUST ENTER CODE ‘SALE’ AT CHECKOUT TO REDEEM THE OFFER. OFFER APPLIES TO ELIGIBLE PRODUCTS WITHIN THE DESIGNATED SALE COLLECTION ONLY. ALL ITEMS INCLUDED IN THIS PROMOTION ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES FOR CHANGE OF MIND, INCORRECT SIZE OR COLOUR. THIS DOES NOT AFFECT YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW. NOT VALID ON FULL-PRICED ITEMS OR IN CONJUNCTION WITH ANY OTHER OFFER, PROMOTION OR DISCOUNT CODE. NOT VALID ON PREVIOUS PURCHASES. OFFER IS SUBJECT TO AVAILABILITY AND WHILE STOCKS LAST. NO RAIN CHECKS. ORANGE SHERBET RESERVES THE RIGHT TO WITHDRAW OR AMEND THIS OFFER AT ANY TIME.


*T&C’s Final Clearance Sale Event – Returns and exchanges are not eligible for final clearance products that have been reduced by 40% or more, unless the products are deemed to have a major problem in line with the Australian Consumer Law. Sale available exclusively online. No code needed; prices as marked. Not valid on previous purchase. No rain checks. Offer not in conjunction with any other offer, including but not limited to site wide discount, subscription coupons or promo codes. Sale not eligible for purchase of gift voucher.

Discount codes sent out with orders are to be used on full priced stock only and are not in conjunction with any other offer.

 

SHERBIE REWARDS TERMS & CONDITIONS

  • Sherbie Rewards points are automatically earned on eligible purchases at a rate of 1 point per $1 spent.
  • All products are eligible to earn points unless otherwise stated. Shipping costs do not earn points. Points cannot be added retrospectively or applied to purchases made before joining the program.
  • Points can only be redeemed on full-priced items and cannot be used on Final Sale items, during sale periods or gift cards. Points cannot be sold, transferred, or redeemed for cash. 
  • To earn points, customers must have an active Sherbie Rewards account and use the same email address linked to their loyalty account when placing an order. You do not need to be logged in to earn points, as long as your purchase is made using the registered email address. Please allow up to 24 hours for points to be credited to your account. 
  • Customers must be logged into their Sherbie Rewards account at checkout to redeem points.
  • Points are valid for 12 months from the date they are earned.
  • Tier status is reviewed annually. If the minimum spend required for a tier is not met within a 12-month period, the customer will move to the tier that aligns with their total spend during that time.
  • Orange Sherbet reserves the right to make changes or updates to the Sherbie Rewards program and its Terms & Conditions at any time, without notice.

 

TERMS OF SERVICE


Welcome to our Orange Sherbet web site (www.orangesherbet.com.au). This document contains the Terms and Conditions that govern your use of the Web Site. These Terms and Conditions describe your rights and responsibilities. Please take a few minutes to review these Terms and Conditions.


These Terms and Conditions of Use (the "Terms of Use") apply to the orange sherbet Website located at www.orangesherbet.com.au (the "Website") and all associated Websites linked to the Website. Your use of the Web Site constitutes your agreement to abide and be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then orange sherbet asks that you do not use the website.


Orange Sherbet reserves the right to add to, delete or change these Terms and Conditions from time to time and without notice. By continuing to use the Web Site, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

Content
orange sherbet does not make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, orange sherbet and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission.


Privacy
Orange Sherbet is committed to adopting the highest standards to safeguard our customers' personal information. Please refer to our Privacy Policy which sets out how and why we collect, use and disclose your personal information.


Security
Orange Sherbet shall take all reasonable steps to ensure the security of your personal information. Please refer to our Privacy Policy for further information on how orange sherbet has endeavoured to ensure the security of Personal Information.
orange sherbet notes further that some components of the Website require an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account.
Orange Sherbet is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures. orange sherbet requests that you promptly report to it any unauthorised use of the password.


Product Information & pricing
Whilst orange sherbet makes every reasonable effort to present accurate information on the Web Site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order and/or made payment). Such errors, inaccuracies or omissions may relate to product description, pricing and availability.


User Information
You can visit the website without revealing any personal information.
Orange Sherbet may request personal information from you when you:
• Provide feedback on the website;
• Enter a competition from the website;
• Contact us through the website;
• Subscribe to our e-newsletters;
• Become an orange sherbet member to make a purchase.


Third party links
This Website may contain links to other independent third-party Websites ("Linked Websites"). These Linked Websites are provided solely as a convenience to our visitors. Such Linked Websites are not under orange sherbet control, and orange sherbet is not responsible for and does not endorse the content of such Linked Websites, including any information or materials contained on such Linked Websites. You will need to make your own independent judgment regarding your interaction with these Linked Websites.


Indemnification
You must indemnify and hold harmless orange sherbet or its employee's contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:
a) any breach by you of these Terms; or
b) reliance by you on any information obtained through the orange sherbet Website.


Warranty disclaimer
Disclaimers
Orange Sherbet MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Orange Sherbet DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, orange sherbet DOES NOT WARRANT THAT ITS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM Orange Sherbet ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Orange Sherbet WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES. YOUR SOLE REMEDY AGAINST Orange Sherbet FOR DISSATISFACTION WITH THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to, but is not limited to, any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.


Orange Sherbet reserves the right to do the following, at any time, without notice:
1. Modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason;
2. Modify or change the Website, or any portion of the Website, including prices, and any applicable policies or terms; and
3. To interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.