Privacy policy

Orange Sherbet (Archie & Henry Co PTY LTD – ABN 15 655 290 681) is extremely committed to your privacy in accordance with your first amendment right. Orange Sherbet will not under any circumstance share any of your personal information you provide while visiting our web site or any of our mailing list to outside parties in-exception to the necessary Orange Sherbet departments to processes your transaction. All information provided by you during your shopping registration experience is used solely and exclusively for the purpose for which it was provided, to complete your transaction.

Klarna

 

To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 

For general information on Klarna, you can find it here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

 

Under no circumstances will Orange Sherbet sell, reuse or disclose any of your contact details to third parties, unless they are acting as an intermediary. This includes, but is not limited to, Australia Post and authorized financial service providers. We will take the appropriate steps to ensure these intermediaries act under the Privacy Act 1998.

If you have chosen to register with our email communication services, we will use your contact details to send you newsletters, promotions and exclusive invites to any Orange Sherbet events.  If you do not wish to receive further marketing communications from Orange Sherbet, you can manually unsubscribe or send us an email at info@orangesherbet.com.au and tell us that you do not want to receive future communications. Contact details are found at the bottom of this page.

Orange Sherbet reserves the right to revise or update our privacy policy without prior notice. This will change on our website as soon as any revisions have been made.

 

HOW YOU CAN ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION OR MAKE A COMPLAINT

You can seek access to personal information that we hold about you by contacting the Orange Sherbet Privacy Officer using the details set out in this Privacy Policy. In some circumstances, it may not be possible to provide you with all of your personal information. Where this is the case, we will tell you why. When you request access, we may need to take measures to verify your identity.

If you think that any personal information we hold about you is inaccurate and would like to request that we correct it, please contact Orange Sherbet the below information of this Privacy Policy and we will take reasonable steps to ensure that it is corrected.

If you wish to make a complaint about the way we have handled your personal information (including if you think we have breached the Privacy Act) you may do so in writing, by mail or email to the address or email address set out in this Privacy Policy. When you contact us, please include your email address, name, address and telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you consider that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

 

TCPA Compliance:

Text Marketing and notifications:

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

 

GDPR Compliance:

Text Marketing Terms and Conditions:

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

 

Short code Version:

Text Marketing & Notifications

By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. 

We determine cart abandonment by using a cookie and checking whether the existing user has already opted in for text marketing.

Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. 

If you do not wish to be part of our service you can unsubscribe at any time by texting STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt-out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

When you opt-in for our service you may expect to get occasional texts concerning the latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, and Upsells.

If your device does not support MMS we will deliver an SMS instead and strip the image. The opt-out will also be delivered as a standard text message (SMS).

 

Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

 

QUESTIONS AND CONTACT INFORMATION

For access and correction enquiries and complaints, please contact us using the contact details provided below.

 

Address:

Archie & Henry Co PTY LTD (Subject to Deed of Company Arrangement)

113 Redcliffe PDE, Redcliffe QLD 4020.

Email: info@orangesherbet.com.au

Telephone: +614 3283 5969