FAQ - Rewards
You can earn 1 point for every $1 you spend at Orange Sherbet*.HOW DO I REDEEM MY POINTS?
Once you are logged into your account, you can redeem your points both in store and online at checkout!HOW DO I KNOW HOW MANY POINTS I HAVE?
Simply log into your account to find out!WHEN WILL MY POINTS BE ADDED TO MY ACCOUNT?
Points will be added to your account once your order has been shipped from our warehouse or completed in store.HOW LONG DO I HAVE TO REDEEM MY POINTS?
Once you enter a new tier, you will remain in that tier for 12 months. If after this time you don’t earn enough points to retain your tier, you will be lowered to the tier that matches your points earned within the last 12 months. For example; if you crossed the tier entry threshold on January 1st, 2023, you will retain that tier until January 1st, 2024, but will be lowered if you have not earned any more points within the 12 months.I ALREADY HAVE AN ACCOUNT, DO I NEED TO CREATE ANOTHER ONE?
If you are unsure if you have an account yet, please email firstname.lastname@example.org. We recommend that you continue to use just one account when shopping with us as points can not be transferred.CAN I REDEEM FOR CASH OR GIFTCARD?
Points have no cash value, so cannot be refunded for cash and are not redeemable for gift cards.CAN I UPDATE THE EMAIL ADDRESS FOR MY REWARDS ACCOUNT?
Reward members are unable to change the email address associated with a Orange Sherbet rewards account. We can, however, assist with a once off point transfer between multiple email accounts. Please reach out to us at email@example.com for assistance.