Discover your new fave denim - the new Betty Basics Addison Jeans! These jeans will take you from day to night with ease!
Please note the Addison Jeans are designed to continue to fade, resulting in a more personalised piece.
COLOUR: Twilight
FABRIC: Cotton / Elastane
CARE INSTRUCTIONS:Cool iron on reverse side
BROOKE'S STATS:
HEIGHT – 173cm
BUST – 96cm
WAIST – 77cm
HIP – 108cm
WEARING – Size 12
STACE'S STATS:
HEIGHT – 179cm
BUST – 112cm
WAIST – 94cm
HIP – 122cm
WEARING – Size 16
AMANDA'S STATS:
HEIGHT – 170cm
BUST – 110cm
WAIST – 90cm
HIP – 120cm
WEARING – Size 18
We understand you are busy, so here at Orange Sherbet we have made our returns process simpler than ever!
Orange Sherbet is now offering FREE returns for eligible Australian orders. We also have a brand new returns portal to make the whole process easier!
Please read through our returns policy below, then click on the link under ‘Book Your Return’ to begin the returns process.
Please note if you have a return credit code from prior to 7th of July 2021, you will still be eligible for the terms of our former returns policy. Please reach out to returns@orangesherbet.com.au for assistance with using your old returns store credit.
Any items that do not meet these requirements will be returned at the customers expense. Orange Sherbet reserves the right to refuse the return of an item if we believe it is not in the original condition as when it was shipped.
Orange Sherbet is now offering FREE return shipping for eligible orders.
Our returns portal is only for use within Australia. Please feel free to send your return to the below address and be sure to include your name and order number so we know who to contact once received. International return postage costs are the responsibility of the customer.
Orange Sherbet – Returns
2/21 Torres Crescent
NORTH LAKES QLD 4509
AUSTRALIA
Click on the below link to begin your return. You will be redirected to our returns portal.
If you are experiencing any issues with our return’s portal, please contact our returns department at returns@orangesherbet.com.au
If you found that the fit wasn’t quite right on your item/s, you can use the returns portal to exchange for the size you would like. Simply follow the onscreen prompts to select your preferred size, and we will send out your replacement free of charge. Once your order is marked as ‘in transit’ by Australia Post, we will dispatch your exchange order, so you won’t be without your perfect new outfit for long!
Please note that we are unable to hold sizes for exchange orders, so if the item runs out of stock in the time it takes for your return to reach us, you will be issued with a store credit to use on a future order.
We currently only have the ability to exchange for items that are the same style, but different size. If you would like to exchange for another style, please return your item/s for a store credit and use the gift card to purchase the new item/s you were wanting.
Store credit’s will be issued in the form of a gift card that is valid for 3 years. Once our team processes your return, you will be emailed a gift card to the value paid of the items returned.
In the rare event that you receive a faulty or incorrect item with your order, please reach out to our Returns Department at returns@orangesherbet.com.au or call 07 3283 5969 ext. 3. Please take some photos of the issue, and have your order number ready, so we can assist you without delay. We will endeavour to find a solution for you as quickly as possible.
Yes, of course! We want to ensure you love your new items, so if you found the style didn’t quite work out, you are welcome to return for an exchange or store credit.
Absolutely! However, the returns portal will only work for orders that were shipped from our warehouse. Please bring your items to our Redcliffe boutique, and one of our lovely staff will be able to assist you with your return.
The returns portal only allows you send items back from one order. However, you can reach out to our Returns Department, and they will assist you with returning items from multiple orders.
Unfortunately at this stage, only orders placed on Orange Sherbet’s e-Boutique can be returned via the returns portal.
When requesting a size exchange via the return portal, stock is not reserved. However, once the tracking of your return is updated to ‘in transit’, your exchange will be released from our warehouse and on its way to you. To avoid missing out, we recommend sending your return back to us as soon as possible.
We want you to be happy with your purchase; however, we are unable to offer refunds for change of mind, incorrect size selection, deciding you don’t like the item, or you have no use for the item.
If you are unsure whether an item is right for you, please reach out to our customer service team, and they can provide you with additional information to assist with your selection.
Not a worry at all! Please reach out to our returns department and we can resend your return label if needed.
A discount code is applied evenly to all items within an order, which reduces the cost of each item respectively. When returning for a store credit, the gift voucher will be issued to value of each item after any discount codes have been applied.
Your return label will expire after a certain period if it is not used. You will receive an email reminder to use your return label once it is nearing its expiry date.
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