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Shipping Information

Orange Sherbet is thrilled to provide all our awesome customers FREE EXPRESS SHIPPING within Australia when you spend $50 or more in one transaction on the eBoutique. If your order falls under $50, a flat fee of $10 for shipping will apply.

If you choose to return an item/s the cost of the freight is the responsibility of the customer. When using a store credit Orange Sherbet will only ship orders free only if your order total is over $50 after the credit has been applied.

You can also select pick up in store. That way you can come and say a big hello to our wonderful team at our waterfront location at Shop 1, 113 Redcliffe Parade in Redcliffe. You can also check out items that may not be available on our eBoutique!!

 

All orders placed before 1pm AEST on weekdays are shipped same day. You will receive a shipping confirmation email as the order is processed through our dispatch system and this email will have a link to Track Your Order with AusPost. If you don’t receive a confirmation email within 48hours of purchasing your order, please email info@orangesherbet.com.au.

Please note timeframes will be longer during sale periods and public holidays.

 

All orders made on www.orangesherbet.com.au are despatched from Redcliffe 4020.

Please use the Australia Post delivery calculator here: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

 

If time has elapsed and you have not received your order, please track your item on www.austpost.com.au/track/. Your tracking number can be found on the shipping email we send to you after your order is dispatched.

If you still cannot locate your package, please email Orange Sherbet at info@orangesherbet.com.au with your full name and order number so we can track your item for you.

 

‘Pick Up In Store’ is a service that allows you to place an order online and then collect it at our store in Redcliffe. Please wait until you receive an email from our dispatch team confirming that your order is ready for collection before heading in to see us – this process generally takes 1-2 business days after placing the order.

Orders placed after 1pm on a Friday, over the weekend and on public holidays will be available after 4pm next business day.   If you would like to organise someone else to collect your order on your behalf, please contact customer service to arrange this. Also, remember to bring your order number with you when collecting!

 

Our website automatically charges a set fee for International orders at checkout. These are charged in Australian Dollars only.

New Zealand Shipping

0.00 kg - 0.50 kg

$20.00 AUD

USA & CANADA Shipping

0.00 kg - 0.50 kg

$20.00 AUD

Europe Shipping

0.00 kg - 0.50 kg

$25.00 AUD

New Zealand Shipping

0.50 kg - 1.00 kg

$31.00 AUD

USA & Canada Shipping

0.50 kg - 1.00 kg

$35.00 AUD

Europe Shipping

0.50 kg - 1.00 kg

$45.00 AUD